{"id":17,"date":"2026-08-28T06:10:38","date_gmt":"2026-08-28T06:10:38","guid":{"rendered":"https:\/\/zlinternet.shop\/?page_id=17"},"modified":"2026-08-28T06:17:47","modified_gmt":"2026-08-28T06:17:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/zlinternet.shop\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n\t
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Refund and Return Policy<\/h1>\n

This Refund and Return Policy applies to all virtual recharge packages, in\u2011game currency, and digital virtual items purchased within Hotpot & Malatang Crush game. All products offered are intangible digital goods. Please read this policy carefully before making any purchase.<\/p>\n

1. General Terms
All in\u2011game recharge packages and virtual items are digital non\u2011physical products. Once payment is completed and virtual goods are credited to your game account, the service is considered delivered.
Except for mandatory local legal requirements, unconditional returns or refunds are not available after virtual items have been delivered and credited.<\/p>\n

2. Eligible Refund Conditions
We will consider refund requests only if all of the following conditions are satisfied, and the request is submitted within **7 calendar days from the date of purchase:
1. The purchased recharge package or virtual item is **completely unused, unclaimed, unconsumed**, and no gameplay records have been generated from it.
2. The charge resulted from system error, duplicate deduction, platform technical failure, or our official system malfunction.
3. You can provide complete and verifiable order information, payment proof and game account details.<\/p>\n

3. Non\u2011Refundable Situations
Refund requests will be rejected under any of the following circumstances:
– The virtual items or recharge packages have been used, claimed, consumed or partially activated.
– Refund requested for personal reasons, including accidental purchase, wrong purchase, disliking the game, no longer needing the items, or unsatisfactory gaming experience.
– Purchases made through unofficial third\u2011party agents, unauthorized recharge channels.
– Refund applications submitted more than 7 days after purchase.
– Your game account has been restricted, banned or penalized for violating user rules.
– Free bonus items, promotional gifts, trial rewards and non\u2011paid game resources.<\/p>\n

4. How to Apply for a Refund
If you meet the refund criteria, please contact our official customer service. You need to provide: game account information, order number, payment screenshot, and purchase time.<\/p>\n

We will review your application within 3\u20117 working days. If approved, the refund will be sent back via your original payment method. The actual arrival time depends on the processing of the third\u2011party payment provider.<\/p>\n

\u00a05. Third\u2011Party Platform Purchases
If you purchase through app stores or other third\u2011party platforms, refunds are subject to that platform\u2019s own refund policies. We are not responsible for refund obligations set by third\u2011party platforms. Any disputes shall be handled following the platform\u2019s rules.<\/p>\n

6. Policy Modification
We reserve the right to revise this policy from time to time. Updated versions will be published within the game. Continued use of our paid services means you accept the revised policy.<\/p>\n

7. Contact Us
For refund\u2011related inquiries, please reach our official customer service channel.<\/p>\n\t\t\n