Privacy Policy
This Privacy Policy applies to the game including all in-game services, virtual item recharge packages, and game entertainment functions provided by us. This policy explains how we collect, use, store, protect and disclose your information when you access and use our Game and related recharge services.
By accessing, browsing, playing the Game, and purchasing our in-game recharge packages, you fully acknowledge and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Game and related services.
1. Information We Collect
We only collect the minimum necessary information to ensure the normal operation of the Game, stable gameplay experience, and normal processing of recharge orders. We will not actively collect your sensitive personal information without your consent.
1.1 Information You Voluntarily Provide
1.2 Automatically Collected Technical Data
During your use of the Game, we may automatically collect non-identifiable technical information to optimize game operation and fix system failures, including but not limited to: device model, game operation log, game progress data, interface access records, and network environment information. All collected data cannot be used to identify your personal real identity.
1.3 Payment Related Information
All in-game recharge and virtual item purchase transactions are completed through official third-party payment channels. We do not collect, record or store your bank card information, payment passwords, wallet private information and other sensitive payment data. Only encrypted order transaction records will be retained for order verification and after-sales service.
2. How We Use Your Information
We only use the collected information for the following legitimate purposes, and will not use your information for unauthorized commercial or illegal purposes:
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To provide, maintain and optimize the core gameplay functions of the Hotpot & Malatang Crush Game, ensure the stable operation of the game and normal update iteration;
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To complete the confirmation, verification, delivery and after-sales processing of in-game recharge package orders, and guarantee your legitimate consumption rights and interests;
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To solve game failures, system bugs and user feedback problems, and optimize user game experience;
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To record normal game data such as user game progress and game scores, and retain your game use records;
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To comply with relevant national laws, regulations and platform operation specifications, and respond to official legal requests.
3. Information Storage and Protection
3.1 Information Storage
Your game progress, local game settings and partial gameplay data are mainly stored locally on your device. Only order records and necessary operation logs involved in service processing will be stored on our secure server. We will retain your information only within the period necessary to fulfill the service purpose or comply with legal obligations, and delete or anonymize the data after the expiration.
3.2 Data Security Protection
We adopt industry-standard technical and management security measures to protect your data information from unauthorized access, disclosure, tampering, loss and abuse. We encrypt sensitive data during transmission and storage, and establish strict data access management mechanisms. Please note that no network data transmission method is 100% secure, and we will try our best to ensure the security of your information.
4. Information Sharing and Disclosure
We willnever sell, rent or trade your personal information to any third-party institutions or individuals for commercial purposes. We will only disclose your information in the following situations:
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With your explicit voluntary consent or authorization;
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Necessary to protect our legitimate rights and interests, user public rights and interests or public safety;
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Sharing non-identifiable, anonymized statistical data with third-party service providers for game operation optimization.
5. Third-Party Services
Our Game may involve third-party payment channels and platform service interfaces. The third-party services you access have independent privacy policies. We are not responsible for the data processing behaviors of third-party platforms. Your use of third-party services shall be subject to the third party’s privacy policy and service terms. We recommend that you carefully check the privacy rules of relevant third-party platforms.
6. Minors Protection
We attach great importance to the privacy protection of minors. If you are a minor, please use our Game and recharge services under the guidance and supervision of your guardian. We will strictly protect the personal information of minors, and will not actively collect minor sensitive information. If you are a guardian and find that your child has provided us with personal information without authorization, please contact us in time, and we will delete the relevant data immediately.
7. Your Rights
You have the right to inquire, view, correct and delete your relevant game data and service records within the scope of our services. You can also withdraw your previous consent to data processing at any time. If you need to exercise the above rights, please contact us through the official contact method below. We will respond to your legitimate request within a reasonable time limit.
8. Policy Updates
We reserve the right to update and revise this Privacy Policy irregularly according to service adjustments and legal requirement changes. The updated policy will be displayed on the Game page or related service channels, and the latest effective date will be marked. Your continued use of the Game and recharge services after the policy update means that you accept the revised privacy policy terms.
9. Contact Us
If you have any questions, suggestions or disputes about this Privacy Policy and our data processing behaviors, please contact us through our official customer service channel.