Payment Policy
Effective Date: August 28, 2026
This Payment Policy applies to all purchases of virtual recharge packages, in‑game currency and digital items within Hotpot & Malatang Crush Game. It governs payment methods, transaction rules, payment processing, and related obligations for all in‑game paid transactions. By completing any purchase, you agree to be bound by this Payment Policy.
1. Accepted Payment Methods
All payments for in‑game virtual goods are processed through authorized third‑party payment service providers. We do not directly collect or process your bank card, credit card, or wallet credentials. Available payment options depend on your region and the third‑party payment platform you use. You must use valid, authorized payment methods only.
2. Payment Obligations
You warrant that you are legally authorized to use the selected payment method. You are fully responsible for all charges incurred under your payment account. You agree to pay all applicable fees, including any applicable taxes, processing fees or service charges imposed by payment providers. We do not charge extra transaction fees beyond the listed price of virtual items.
3. Transaction Processing
After you submit a purchase request, the payment will be processed by the third‑party payment channel.
- A successful payment means the payment platform confirms the fund deduction.
- Virtual recharge packages and in‑game items will be delivered to your game account after our system verifies the payment result.
- Payment may fail due to insufficient balance, expired payment credentials, network issues, or restrictions from your payment provider. No charges will be applied for failed transactions.
4. Price and Currency
Prices for all virtual recharge packages are displayed in the applicable local currency as shown inside the game. Prices are subject to change without prior notice. Price adjustments will not affect orders that have already been completed and paid for.
5. Unauthorized and Fraudulent Payments
We prohibit fraudulent, stolen, or unauthorized payment activity. If we detect suspicious or fraudulent payment behavior, we reserve the right to cancel the order, revoke delivered virtual items, and suspend or restrict your game account. If you believe an unauthorized charge has appeared on your payment statement, please contact your payment provider first, and then reach our customer service with relevant proof.
6. Payment Disputes
If you have a dispute regarding a charge, please contact our official customer service first and provide your order number, game ID and payment screenshot. We will cooperate with valid dispute requests within the scope of our system records. Charge‑backs initiated directly with your payment provider without contacting our support may result in account restrictions.
7. Tax Responsibility
Applicable sales tax, VAT or other local taxes are the responsibility of the user where required by local law. Tax amounts are calculated and collected by the third‑party payment platform.
8. Refund and Charge‑back Rules
Refund requests are handled strictly in accordance with our Refund and Return Policy. If a charge‑back is issued by your payment provider for a validly delivered virtual product, we reserve the right to remove the corresponding virtual items from your game account.
9. Policy Modifications
We may update this Payment Policy from time to time. Revised versions will be published within the game. Continued use of our paid services constitutes acceptance of the updated policy terms.
10. Contact Us
For any payment‑related questions, failed transactions or billing disputes, please contact our official customer service.